Privacy Policy

Last updated: September 2026

ConversionXBot ("ConversionXBot," "we," "us," or "our") is operated by Nihil Nambiar. ConversionXBot provides an AI chat assistant that businesses ("Customers") embed on their own websites to interact with their visitors ("Visitors"). This Privacy Policy explains what personal information we collect, how we use and share it, and the rights available to you, whether you are a Customer using ConversionXBot or a Visitor chatting with a ConversionXBot-powered assistant on a Customer's website.

1. Scope

This policy applies to the ConversionXBot website, dashboard, and embeddable chat widget (together, the "Service"). It does not apply to the separate websites, products, or privacy practices of the businesses that use ConversionXBot — each Customer is independently responsible for how they operate their own website and business.

2. Information We Collect

From Customers, when you create and use a ConversionXBot account:

• Account and identity information: name, email address, phone number (if you sign in with it), and your website URL.
• Billing information, processed directly by our payment processor, Stripe. We do not receive or store your full card number.
• The public content of your website, which we crawl to build your assistant's knowledge base.
• Configuration you provide us, such as your business description, assistant tone, qualification rules, and quoting rules.
• Usage data about how you use the dashboard, for the purpose of improving the Service.

From Visitors, when you interact with a ConversionXBot-powered assistant on a Customer's website:

• The messages you send during the conversation.
• Any contact details you voluntarily share in the chat (such as your name, email, or phone number), where the Customer has lead capture enabled.
• A session identifier stored in your browser, used solely to maintain the continuity of your conversation.

3. How We Use Information

• To operate, maintain, and provide the Service, including generating assistant responses, capturing and qualifying leads, and (where configured) generating quotes.
• To build and maintain a Customer's knowledge base from their own public website content.
• To process payments and manage subscriptions.
• To send account-related and transactional communications, such as sign-in links and service notices.
• To maintain the security of the Service and detect or prevent misuse.
• To comply with applicable law.

4. Legal Basis for Processing

Where applicable data protection law requires a legal basis for processing, we rely on: performance of a contract (to provide the Service to Customers), consent (for example, when a Visitor voluntarily shares contact details in a chat), and our legitimate interests in operating, securing, and improving the Service.

5. How We Share Information

We do not sell personal information. We share it only with service providers who process it on our behalf to operate the Service:

• Stripe — payment processing and subscription billing.
• Firebase (Google LLC) — account authentication.
• Resend — transactional email delivery.
• Tavily — crawling a Customer's public website to build its knowledge base.
• NVIDIA NIM — the language model infrastructure used to generate the assistant's chat responses.

If you are a Visitor, the content of your conversation and any details you share are visible to the Customer whose assistant you spoke with, through their ConversionXBot dashboard — in the same way they would be if you had emailed or called that business directly. We may also disclose information where required by law or to protect the rights, property, or safety of ConversionXBot, our Customers, or others.

6. International Data Transfers

ConversionXBot is based in India. Some of our service providers listed above operate infrastructure in other countries, including the United States. Where personal information is transferred internationally, we rely on those providers' own safeguards and contractual commitments to protect it consistently with this policy.

7. Data Retention

We retain account, conversation, and lead data for as long as a Customer's account remains active, and for a reasonable period afterward as needed to comply with legal, tax, or accounting obligations, or to resolve disputes. You may request earlier deletion as described in Section 9 below.

8. Data Security

We use industry-standard measures to protect personal information, including encrypted connections (HTTPS/TLS) for data in transit and access controls restricting who can view Customer and Visitor data. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

9. Your Rights

Depending on your location and applicable law (including India's Digital Personal Data Protection Act, 2023, and where relevant, the GDPR or CCPA), you may have the right to access, correct, or request deletion of your personal information, to withdraw consent, or to lodge a grievance. You can exercise these rights, or ask us any question about this policy, by contacting our Grievance Officer below. Customers can also disconnect ConversionXBot from their website and cancel their subscription at any time from their dashboard.

10. Cookies and Similar Technologies

We use browser storage (such as cookies and local storage) to maintain login sessions on the dashboard and to give each chat widget conversation a consistent session identifier. We do not use these technologies for third-party advertising.

11. Children's Privacy

The Service is not directed to children under 13, and we do not knowingly collect personal information from them. If you believe a child has provided us with personal information, please contact us so we can delete it.

12. Grievance Officer

In accordance with applicable Indian law, the Grievance Officer for ConversionXBot is:
Nihil Nambiar
Email: nihil@conversionxbot.com

13. Changes to This Policy

We may update this policy from time to time to reflect changes to the Service or applicable law. We will update the "Last updated" date above whenever we do, and material changes will be communicated to Customers directly.

14. Contact Us

Questions about this policy or how we handle your information? Email us at nihil@conversionxbot.com.